Terms and Conditions

Returned Checks:
Returned or NSF checks will result in your account being placed on a prepaid or credit card status only. A twenty-five dollar ($25) service will be assessed for each return.

Returns:
Our mats are made to your specifications there for returns will not be accepted under any circumstances.

Cancelled Orders:
Orders may not be cancelled anytime after production of the order begins. Please view our order tracking system to see if the manufacturing process has begun.

Refused/Undeliverable Orders:
Please do not refuse an order. Refused shipments are subject to a 25% restocking fee and freight charges will not be refunded.

Credit Card Orders:
Orders being paid for by a credit card will be charged when the order is placed to verify credit card information. Any declined card orders will be cancelled. Orders over $2,500 from customers without an established account of at least 6 months will be contacted for account verification.

Prices:
Listed as wholesale cost on price list. Prices subject to change without notice.

Taxes:
Consumer/Purchaser is responsible for any State, County, City, or Municipal Consumer Use Tax. Multi-state Tax Exampt Form

Shipping:
All orders shipped via UPS, Fed-Ex, or Truck F.O,B Cincinnati, OH 45241. All P.O., APO, FPO boxes will be shipped via Priority Mail Insured. If the wrong freight method is chosen when placing your order in the shopping cart, the order will be corrected and any balance due will be charged.

Damaged/Defective Orders
If damage has occurred due to mishandling by the delivery carrier we must be contacted within 48 hours of receipt of merchandise. Original packaging materials must be retained for inspection.